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Winter Road Maintenance Department

Winter Road Maintenance Department is based in the Machinery Unit at Zitnjak, the main seat of the City of Zagreb Winter Road Maintenance Department.

In 2018/2019, the Winter Road Maintenance Department had a total of 292 crews divided between 17 stand - by locations.

Winter Road Maintenance includes the work essential to keeping the roads passable and allowing traffic to proceed safely in the winter conditions regime, which is governed by special regulations.

Zagreb Holding Ltd., Subsidiary Zagreb Roads is responsible for the organisation of winter road maintenance in the unclassified roads of the City of Zagreb. The Winter Road Maintenance Plan 2018/2019 includes salting and gritting a total of 2,627 of roads and an area of 13,718,381 m2.

The Winter Road Maintenance Department has four alert levels and two priority levels. The alert levels are defined by the Public Roads Maintenance and Protection Regulations and depend on the weather, geography and climate in a given area.
The Winter Road Maintenance Department is on standby 24 hours a day in the entire winter period, from 15 November 2018 to 15 April 2019.

Zagreb Holding Ltd., Subsidiary Zagreb Roads defines alert levels based on the information obtained from the Croatian Meteorological and Hydrological Service and informs the public about the conditions and the passability of  the roads through the Information Centre for the State of Roads in the City of Zagreb.

Telephone number of the Winter Road Maintenance Department: 0800 2554
e - mail:

Each stand - by location has the required manpower and machinery. The Management of Zagreb Roads manages the operations of the Winter Road Maintenance Department, and the Information Centre has staff on standby 24/7. The staff on duty receives the information from the field and issues orders, which are approved by  the Head of the Winter Road Maintenance Department.

The GPS Centre has an early road ice discovery system, which notifies the centre about the current condition of the roads using sensors in 17 selected locations (road temperature, air temperature, road moisture and freezing point considering the salinity of the road, precipitation, fog).

Each stand-by location has a certain number of crews, backup crews, a special vehicle, a loader, and a person on call.

A “crew” means a truck vehicle equipped with a snow-plough and spreader, operated by a driver. Each crew is equipped with a radio connection and mobile telephone connection, and all 264 crews are equipped with GPS devices.